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1 Introduction & Legal Information 2 Definitions 3 Our Role as Booking Agent 4 Liability & Limitations 5 Booking Process 6 Prices, Fees & Charges 7 Late Return 8 Amendments 9 Cancellations & Refunds 10 Optional Cancellation Cover 11 Flight Delays & Cancellations 12 Arrival, Vehicle & Site Conditions 13 Insurance 14 Complaints & Damage Claims 15 Data Protection 16 Changes to These Terms 17 Governing Law & Jurisdiction
1

Introduction & Legal Information

  • 1.1
    These Terms and Conditions ("Terms") apply to all bookings made through the JETPAY Airport Parking website ("Website").
  • 1.2
    The Website is owned and operated by JETPAY LTD, a company registered in England and Wales ("we", "us", "our").
  • 1.3
    We act solely as a booking agent for independent third-party airport parking operators ("Service Providers"). We do not own, manage, or operate any car parks.
  • 1.4
    These Terms do not affect your statutory consumer rights.
  • 1.5
    These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  • 1.6
    If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified or removed to the minimum extent necessary without affecting the remaining Terms.
2

Definitions

  • Customer / You – the person making or intending to make a booking
  • Product – airport parking services offered on the Website
  • Service Provider – the third-party operator supplying the parking service
  • Booking – a confirmed reservation made via the Website
  • Booking Confirmation – the confirmation email issued after payment
  • Meet & Greet – vehicle handover at or near the terminal
  • Park & Ride – off-site parking with shuttle transfer
  • On-Site Parking – parking located at the airport
3

Our Role as Booking Agent

  • 3.1
    When you make a booking, a direct contract is formed between you and the Service Provider, not with JETPAY LTD.
  • 3.2
    By completing a booking, you confirm that you have read and accepted:
    • These Terms, and
    • The Service Provider's own terms and conditions.
  • 3.3
    The Service Provider is solely responsible for:
    • Vehicle handling and parking
    • Staffing and operations
    • Security and insurance
    • Delays, damage, or service performance
4

Liability & Limitations

  • 4.1
    Our liability is limited strictly to losses arising directly from our negligence in processing your booking.
  • 4.2
    We accept no liability for:
    • Acts, omissions, or negligence of Service Providers
    • Loss, theft, or damage to vehicles
    • Mechanical, electrical, or structural faults
    • Tyres, wheels, trims, windscreens, glass, batteries, alarms
    • Weather damage, flooding, fire, or natural disasters
    • Loss of personal belongings or valuables
    • Missed flights, airline delays, or travel disruptions
  • 4.3
    Vehicles are parked entirely at the owner's risk. Customers must rely on their own motor and travel insurance.

    We strongly recommend ensuring your vehicle insurance covers parking at third-party facilities.

  • 4.4
    Our total liability, if proven, shall not exceed the total amount paid to us for the booking, including booking and administration fees.
  • 4.5
    We are not liable for indirect or consequential losses, including loss of profit, earnings, or business interruption.
5

Booking Process

  • 5.1
    A booking is confirmed only once:
    • Full payment is received, and
    • A Booking Confirmation with a reference number is issued.
  • 5.2
    You are responsible for providing:
    • A valid email address
    • A valid contact number active for the full booking period
  • 5.3
    Failure to receive a confirmation email does not invalidate a booking. You must contact us immediately if it is not received.
  • 5.4
    All bookings are subject to availability. We reserve the right to cancel bookings if advised by a Service Provider that they cannot fulfil the service.
  • 5.5
    If a booking is cancelled by a Service Provider, we will refund the amount paid to us. No additional compensation shall be payable.
6

Prices, Fees & Charges

  • 6.1
    Prices vary depending on demand, seasonality, airport, and length of stay.
  • 6.2
    Booking fees and administration fees are non-refundable.
  • 6.3
    Promotional offers:
    • Cannot be applied retrospectively
    • Cannot be combined unless stated
  • 6.4
    Late return charges or extended stay fees may apply and are payable directly to the Service Provider.
7

Late Return

  • 7.1
    If your return is delayed, Service Providers may allow limited grace periods at their discretion.
  • 7.2
    Additional parking days or late return fees may apply at prevailing rates.
  • 7.3
    JETPAY LTD accepts no liability for late return charges imposed by Service Providers.
8

Amendments

  • 8.1
    Some Products are non-amendable, including non-flexible, saver, or promotional rates.
  • 8.2
    Amendments are subject to:
    • Service Provider approval
    • Availability
    • An administration fee of £14.99
  • 8.3
    Any amendment request that results in an additional charge authorises us to debit the original payment method.
  • 8.4
    Amendments are not confirmed until confirmed in writing.
9

Cancellations & Refunds

  • 9.1
    Airport parking bookings are exempt from the 14-day cooling-off period under the Consumer Contracts Regulations 2013.
  • 9.2
    All cancellations must:
    • Be made directly to JETPAY Airport Parking
    • Be submitted by email
    • Be received during office hours (Monday–Friday, 9:00am–5:00pm)
  • 9.3
    Bookings cancelled:

    Within 72 hours of departure → No refund
    Within 48 hours of departure → No refund under any circumstances

  • 9.4
    Where a booking is eligible for a refund, a £14.99 administration fee will be deducted.
  • 9.5
    Booking fees, SMS charges, and optional cancellation cover (if purchased) are non-refundable.
  • 9.6
    Early returns, unused days, or shortened stays are not refundable.
10

Optional Cancellation Cover

  • 10.1
    Cancellation Cover is optional and not included as standard.
  • 10.2
    If purchased, it applies only if cancellation is made at least 48 hours before departure.
  • 10.3
    Cancellation Cover does not apply to:
    • Same-day bookings
    • Next-day bookings
    • Products marked as excluded
  • 10.4
    Refund amounts (if applicable) depend on the product terms and timing.
11

Flight Delays & Cancellations

  • 11.1
    No refunds are issued for:
    • Flight cancellations
    • Airline delays
    • Changes to travel plans
  • 11.2
    Any claims related to flights must be made directly with the airline.
  • 11.3
    Customers are strongly advised to obtain adequate travel insurance.

    Travel insurance can help cover costs associated with flight disruptions, cancellations, and unexpected changes to your travel plans.

12

Arrival, Vehicle & Site Conditions

  • 12.1
    Customers must follow all arrival and handover instructions provided in the Booking Confirmation.
  • 12.2
    Meet & Greet customers should arrive 3–3.5 hours before flight departure.

    This allows sufficient time for vehicle handover, security procedures, and reaching your departure gate.

  • 12.3
    Vehicles must be:
    • Roadworthy
    • Taxed
    • Supplied with correct keys and instructions
  • 12.4
    Oversized vehicles, vans, or long-wheelbase vehicles may incur extra charges or be refused service.
  • 12.5
    Vehicles may be moved between secure locations by Service Providers as required.
13

Insurance

  • 13.1
    Operator insurance generally covers road risk only while moving vehicles.
  • 13.2
    Storage-related damage must be claimed through the vehicle owner's insurance unless negligence is proven.
14

Complaints & Damage Claims

  • 14.1
    All service complaints must first be raised with the Service Provider.
  • 14.2
    Any damage must be:
    • Reported before leaving the site
    • Noted immediately with staff
    • Supported by photographs where possible

    Claims made after leaving the premises may be rejected.

  • 14.3
    Website or booking-related complaints must be submitted within 7 days of service use.
15

Data Protection

  • 15.1
    We process personal data in accordance with UK GDPR and applicable data protection laws.
  • 15.2
    Data is used only for:
    • Booking fulfilment
    • Payment processing
    • Customer support
  • 15.3
    Payments are processed securely via third-party payment gateways. No card details are stored by us.

    Your payment information is encrypted and handled by PCI-compliant payment processors for maximum security.

16

Changes to These Terms

  • 16.1
    We may amend these Terms at any time without prior notice.
  • 16.2
    The version in force at the time of booking shall apply.
17

Governing Law & Jurisdiction

  • 17.1
    These Terms are governed by the laws of England and Wales.
  • 17.2
    Disputes may be brought in the English courts or, where permitted, the customer's local UK jurisdiction.