Frequently Asked Questions

JETPAY Airport Parking is an online comparison and booking platform operated by JETPAY LTD. We help customers compare and book airport parking services across the UK, including Meet & Greet, Park & Ride, and On-Site Airport Parking, provided by independent third-party operators.

No. JETPAY Airport Parking acts solely as a booking agent. All parking services are operated by independent car park providers. Your parking contract is directly with the chosen operator.

We offer parking at major UK airports. Availability depends on location and service type. Options shown during your search reflect real-time availability.

Simply enter your airport, travel dates, and times on our website, compare available options, select your preferred service, and complete payment online. You'll receive a booking confirmation by email.

Your booking is confirmed once:

• Full payment has been made
• You receive a confirmation email with a booking reference number

We accept major debit and credit cards. All payments are processed securely via trusted third-party payment providers. We do not store card details.

Please check your spam or junk folder first. If you still haven't received it, contact our customer support team immediately so we can resend your confirmation.

You drive directly to the terminal or a designated drop-off point, hand your car to a trained driver, and walk straight into the airport. Your car is returned to you on arrival. It's the most convenient option for hassle-free parking.

You park your car at a secure off-site car park and take a shuttle bus to the airport terminal. On return, the shuttle takes you back to your vehicle. This is typically the most affordable option.

This is parking located within the airport grounds, often within walking distance or a short transfer from the terminal. It offers maximum convenience with direct access to the airport.

Some bookings can be amended, subject to availability and operator approval. Amendments are subject to an administration fee of £14.99. Certain discounted or promotional bookings may not be amendable.

You must contact JETPAY Airport Parking directly by email during office hours (Monday–Friday, 9am–5pm). Amendments are not confirmed until you receive written confirmation.

Yes, unless your booking is marked as non-refundable. All cancellation requests must be made directly to JETPAY Airport Parking by email during office hours.

No. Airport parking bookings are exempt from the 14-day cooling-off period under UK law.

• Cancellations within 48 hours of departure are non-refundable
• Eligible refunds are subject to a £14.99 administration fee
• Booking fees and optional extras are non-refundable

Cancellation Cover may be offered on selected bookings but is optional and not included as standard. Where purchased, it is subject to specific terms and time limits.

Late return policies vary by operator. Additional charges may apply for extended stays and are payable directly to the car park provider. We strongly recommend travel insurance to cover unexpected delays.

No. Parking bookings are not refundable due to flight cancellations or airline disruptions. Claims should be made directly with the airline or through your travel insurance.

We recommend arriving 3 to 3.5 hours before your flight departure to allow sufficient time for vehicle handover and airport procedures.

Some operators charge extra or may refuse oversized vehicles. It is your responsibility to check vehicle size restrictions before booking.

Yes. Most parking services require you to leave your car keys so vehicles can be safely stored or moved if necessary.

Operator insurance usually covers road risk only while moving vehicles. Storage-related damage is normally covered by your own vehicle insurance unless operator negligence is proven.

Any damage must be:

• Reported immediately before leaving the car park
• Noted with the operator
• Supported by photographs if possible

• Service issues or damage: Contact the car park operator first
• Booking or payment issues: Contact JETPAY Airport Parking

Website or booking-related complaints must be submitted within 14 days of using the service.

Yes. We comply with UK GDPR and use secure systems to protect your data. Payment details are processed securely and never stored by us.

We only share necessary booking information with your chosen parking provider and trusted service partners required to complete your booking. We never sell your personal data to third parties.